Shipping Policy

Last updated: August 20, 2026

At Chestnut pharma, we are committed to providing a straightforward and reliable delivery experience. This Shipping Policy explains how orders are processed, when the delivery period begins, and what you can expect after submitting your order form.

Free 5–7 Day Shipping on All Orders

Free 5–7 Day Shipping on All Orders

All eligible orders placed through the Chestnut pharma website include free standard shipping.

To ensure that your order details are correct, orders submitted through our order form are reviewed before the delivery period begins.

How Our Ordering Process Works

When you complete and submit the order form on our website, the information you provide is received by our team by email.

Our team will review the information submitted through the form and contact you by email regarding your order.

1. Complete the Order Form

Fill in the required information on the order form, including your contact and delivery details.

2. We Receive Your Form

Once the form has been submitted, we receive your order information by email and review the details provided.

3. Order Confirmation

After reviewing your submitted information, we will reply to you by email to confirm your order.

Your 5–7 business day delivery period does not begin when you submit the form.

4. Delivery Period Begins After Confirmation

The 5–7 business day delivery period begins only after you receive our confirmation email confirming your order.

Once your order has been confirmed, your order will proceed for processing and shipment.

5. Receive Your Order

After confirmation, your order will be shipped using our standard delivery service. You can expect delivery within approximately 5–7 business days.

Delivery Time

Our standard delivery timeframe is:

5–7 business days after order confirmation by email.

The delivery period starts only after Chestnut pharma has reviewed your submitted order form and sent you a confirmation email.

The estimated delivery time does not include the time required to review your submitted form or communicate with you before the order is confirmed.

Order Confirmation Email

After submitting your order form, please ensure that the email address you provided is correct and accessible.

We will use the email address provided with your order information to communicate with you and confirm your order.

Please check your inbox, spam, junk, or promotions folders if you do not see our email.

If you do not receive a confirmation email, please contact us using the contact information provided below.

Shipping Address

Please make sure that your shipping address and contact information are accurate and complete when submitting the order form.

Chestnut pharma is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice that you have provided incorrect information, please contact us as soon as possible so that we can review the situation.

Delivery Delays

We aim to deliver confirmed orders within the estimated 5–7 business day timeframe.

However, delivery times may occasionally be affected by circumstances outside our control, including:

Carrier delays
Severe weather conditions
Public holidays
Transportation disruptions
Customs or import procedures where applicable
Incorrect or incomplete delivery information
Other unforeseen circumstances affecting the delivery network

When such circumstances occur, delivery may take longer than the estimated timeframe.

Business Days

Delivery estimates are calculated using business days and generally exclude weekends and public holidays.

The 5–7 business day period begins after you receive our order confirmation email.

Tracking Information

Where tracking information is available for your shipment, we may provide the relevant tracking information by email after your order has been processed and shipped.

Please use the tracking information provided to follow the progress of your shipment.

Orders That Have Not Arrived

If your confirmed order has not arrived within the expected delivery period, please contact us so that we can review the status of your order and assist you.

When contacting us about a delivery, please provide the email address and information used when submitting your order so that we can locate the relevant order details.

Changes to Shipping Information

If you need to correct or update your shipping information after submitting the order form, please contact us as soon as possible.

We will make reasonable efforts to assist with changes before the order is processed or shipped. However, once an order has been processed or dispatched, we may not be able to change the delivery information.

Contact Us

If you have any questions about our shipping policy, your order, delivery times, or the confirmation process, please contact us.

Email: chestnutpharmacy@protonmail.com

Address:
86/90 Paul Street
London EC2A 4NE
United Kingdom

We will be happy to assist you with your order and delivery questions.

Important Delivery Notice

For clarity, please remember:

Submitting the order form does not start the 5–7 business day delivery period.

The 5–7 business day delivery period starts only after Chestnut pharma receives and reviews your submitted form and sends you an email confirming your order.

Free 5–7 Day Shipping on All Confirmed Orders.